Terms and Conditions
Thank you for using Mama, the website and mobile application ("Service") provided by Shanik Ag. Private Limited ("us", "we", or "our"). We want to ensure that you understand the terms and conditions ("Terms") that govern your use of the Service. Please read these Terms carefully before accessing or using the Service.
1. Accounts
To use our Service, you must be at least 12 years old. By creating an account, you confirm that the information you provide is accurate, complete, and up-to-date. Please keep your account and password confidential and notify us immediately if you suspect any unauthorized access or use.
2. Intellectual Property
We own the Service, including its content, features, and functionality. The Service is protected by copyright and other laws. You may not use our trademarks or trade dress without our prior written consent.
3. Links to Other Websites
Our Service may contain links to third-party websites or services that we do not control. We are not responsible for the content or practices of these third-party sites. Please review their terms and conditions and privacy policies before using their services.
4. Termination
We may suspend or terminate your account without prior notice if you violate these Terms. You can also choose to terminate your account by discontinuing the use of our Service.
5. Indemnification
You agree to defend and hold Shanik Ag. Private Limited and its affiliates harmless from any claims, damages, liabilities, and expenses arising from your use of the Service or any violation of these Terms.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from your use of the Service. Our liability is limited to the extent permitted by law.
7. Disclaimer
The Service is provided "AS IS" and "AS AVAILABLE." We do not warrant that the Service will be uninterrupted, secure, or error-free. Your use of the Service is at your own risk.
8. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in accordance with these laws.
9. Changes
We may modify or replace these Terms at any time. We will notify you of any material changes in advance. By continuing to use the Service, you agree to the revised Terms.
Privacy Policy
1. Introduction
Shanik Ag. Pvt. Ltd. ("we," "us," or "our") operates the Chalak website and mobile application (collectively, the "Service"). We deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of information in connection with our Service. By using our Service, you signify your understanding and acceptance of this Privacy Policy.
2. Information Collection and Use
To provide you with the best possible experience and improve our Service, we may collect the following types of information:
a. Personal Information
We may collect Personal Information, such as your name, email address, and phone number when you register for an account, use our Service, or contact us for support. Rest assured, we handle your personal data with the utmost care and respect your privacy preferences.
b. Usage Data
We gather Usage Data, which includes information about how you access and use our Service. This helps us understand user behavior, optimize our Service, and enhance your overall experience. Usage Data may include details about your device, browser type, unique device identifiers, operating system, IP address, and other diagnostic data.
c. Voice, Text, and Image Data
Our Service allows you to interact with us using voice, text, or images. We may securely collect and store this information, including your voice recordings, text inputs, and images, to deliver our Service and improve its accuracy. Your data is handled with strict confidentiality and used solely for the intended purpose of assisting and supporting you.
3. Use of Data
We utilize the collected information for the following purposes: Providing and maintaining our Service to meet your needs. a. Notifying you about any important updates or changes to our Service b. Enabling you to engage in interactive features of our Service c. Offering excellent customer care and support d. Conducting analysis to improve our Service and provide valuable insights e. Monitoring Service usage to ensure its optimal performance f. Identifying, preventing, and addressing technical issues g. Enhancing our AI models through data analysis and training.
4. Data Retention
We retain your Personal Information and Usage Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Your information is stored securely and accessible only by authorized personnel.
5. Data Sharing
We do not sell, trade, or rent your Personal Information to third parties. However, to ensure the smooth operation and continuous improvement of our Service, we may share your data with trusted third-party service providers. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.
6. Data Security
Safeguarding your data is of paramount importance to us. We implement industry-standard security measures to protect your information. While we strive to maintain the highest level of data security, it's essential to note that no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security but assure you that we take every reasonable measure to protect your data.
7. Your Rights and Choices
We respect your rights and provide you with options to manage your Personal Information. You have the right to access, update, or delete your information at any time by contacting us at hello@chalak.co. Additionally, you may have the right to restrict or object to the processing of your Personal Information or request data portability. We are here to assist you and address any concerns you may have.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make any revisions, we will notify you by posting the updated Privacy Policy on our website and updating the "Last updated" date at the top of this Policy. We recommend reviewing this Policy regularly to stay informed about how we protect your privacy.
9. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. We appreciate your trust in Shanik Ag. Pvt. Ltd. and are dedicated to providing you with a secure and personalized user experience.